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« Adding Value? Zeker weten? | Main | Column SalesExpert (1) ~ Sales Sucks »
dinsdag
sep272011

Inside their skin

Datedinsdag, september 27, 2011 at 10:07AM | CommentPost a Comment

"We must try to put ourselves inside their skin and look at us through their eyes just to understand the thoughts that lie behind their decisions and their actions." - Robert S. McNamara on empathy referring to Tommy Thompson former US ambassador to Moscow under the Cuba missile crisis, the Fog of War.

by AuthorArno Diepeveen in ,
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